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If you are looking to return a faulty product, please make sure you’ve checked our FAQs below first. We look forward to hearing from you

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We’d love to hear from you! Whether you have a question, feedback, or need support, our team is here to help. Fill out the form below or reach out to us via email or phone, and we’ll get back to you as soon as possible.

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  • Mon - Sat 8:30-17:30 Sunday: Closed
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Shipping & Returns
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Can you help with a project?

Absolutely, we can work with you on home or office refurbs / new build projects / commercial lighting projects and many more.

Can’t find what you’re looking for?

We have access to tens of thousands of products & countless brands not listed on the site. If you haven't found what you’re looking for please get in touch to see if we can source.

We want to buy in bulk

We have a bulk buy section on the website, but if there is an item you’d like us to offer a better deal on please get in touch with quantity requirements to see if we can sharpen the pencil.

What is your return policy?

If you have changed your mind about and order, you will need to let us know within 30 days to receive a refund of the cost of the product. For full details please refer to Shipping & Returns at the bottom.

I think my product(s) are faulty

In most cases we will hand the faulty return as normal, but there are some products where the manufacturer will need to provide authorisation prior to returning.

Contact us at the time of suspecting a fault. We can provide the relevant technical number of the manufacturer who will run through a troubleshooting process, if they’re unable to rectify the issue then they will provide a Fault Reference Number, it is important to ask for this so we can proceed with the return.

Delivery charge refund?

We do not refund delivery charges, unless it is for a replacement of a faulty item.

Carriage paid orders that are partly returned bringing the order value below £75 will be subject to a deduction of the standard shipping charge from the refund.

How much does shipping cost?

We offer free standard shipping on orders over £75 to UK mainland England, Wales & Scotland*. Orders below £75, shipping starts at £7.49.

Please check out our Shipping & Returns at the bottom of the website for full pricing.

*Free shipping excludes Scottish Highlands and Islands.

Next day delivery exclusions

Please make sure to read the items description as there may be some delivery restrictions meaning the item cannot be sent next day or covered by free shipping.Exclusions are typically for large items, such as: Tubes / Ducting / Storage Heaters / Solar Panels / Oversized items over 5ft. Some of the larger items have a delivery surcharge which is noted in the description.

My order hasn't arrived the next day?

Please check the order was placed before our next day cut off (12:00PM). If yes, the fastest way to check your orders whereabouts is to use the tracking ID provided.

Please note we ship next working day only, Monday to Friday despatch. Orders placed Friday/Saturday/Sunday will be despatched Monday for Tuesday. Saturday service available, refer to Shipping & Returns at the bottom for pricing.

Can I request my order to be left in a safe place?

Yes of course, this can be selected on the DPD tracking page. Please note this is at your risk, and we cannot be held responsible should the parcel go missing. We highly recommend using a local drop-off shop should you not be at home to take for the delivery.